Leo

Designed a friendly, non-invasive chatbot and gamified journal to help Type 2 Diabetes patients sustain treatment adherence and improve quality of life.

I developed Leo across two phases, evolving from a standalone chatbot concept into a combined chatbot and gamified journaling experience.

Challenge

Improving adherence without feeling invasive

Patients needed to track complex treatment, diet, and lifestyle data without burden, intrusion, or loss of motivation.

Divergence

Discovering conversational care works

Research and exploration showed that a friendly chatbot felt more approachable and non-intrusive than traditional tracking tools, driving the Leo 1.0 concept.

Ideation

Blending chat, game, and journal

Rapid design iterations translated insights into a split experience combining conversational prompts with a gamified health journal.

Convergence

Validating motivation through play and trust

Prototypes tested that conversational flow remained non-judgmental while gamification encouraged consistent logging and engagement over time.

Solution

Chatbot-led health tracker experience

Delivered Leo 2.0 as a unified product pairing a treatment journal with a friendly chatbot that guided, reminded, and motivated patients.

Outcome

From concept win to expanded product

Leo 1.0 generated strong client enthusiasm, leading directly to Leo 2.0 and validating chatbot-driven engagement for long-term adherence.

Takeaways

Emotion unlocks healthcare adoption

Designing for emotional comfort and motivation can outperform clinical interfaces, especially when tracking complexity exceeds patient tolerance.